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General conditions of sale at 01/01/2007
SARL RESTA - JAY Percussions
Limited liability company with capital of €10 000
SIRET 522 918 770 000 10 - Code NAF 3220Z
N.I.I FR57 522 918 770
Tél. : +33 (0)3 85 22 19 40
428 route de Verchizeuil 71960 Verzé (FRANCE)
1. OVERVIEW
When a purchaser places an order, this act signifies he/she accepts the present General Conditions of Sale.
2. PRICE
Our product prices are set out in euros, including tax and excluding handling and shipping costs(see Article 5.3 Deliveries, Schedule and Costs).
All orders, regardless of origin, are to be paid in Euros.
RESTA - JAY Percussions reserves the right to change its prices at any time, it being understood that the price indicated in the catalogue on the date of the order is the only price applicable to the purchaser.
3. ORDER METHODS - PAYMENT
Orders are effected via our site and payments effected via credit card.
For any question related to orders, please contact us by e-mail.
> Contact us by e-mail
Your purchases must be paid by credit card: Carte Bleue, Visa or Mastercard.
The card will only be charged at the time the order is shipped.
RESTA - JAY Percussions reserves the right to cancel any customer order should a dispute exist in relation to payment of a prior order.
4. VALIDATION
When you click on the "Validate" button after placing the order, you acknowledge full acceptance of this order, as well as all of the present General Conditions of Sale, without exception.
The data recorded by RESTA - JAY Percussions constitutes proof of all the transactions between the vendor and its customers.
5. AVAILABILITY
Our product offers and prices remain valid as long as they are present on the site, within the limit of the availability of stock, which information is displayed when an article is added to the basket.
Should a product become unavailable after your order has been placed, we will inform you thereof as soon as possible by e-mail, postal mail or telephone.
You may then request the cancellation or exchange of your order by answering your correspondent by e-mail or telephone.
With regard to payments by check, should all or part of the order be unavailable, the reimbursement of the balance will be effected at SARL RESTA - JAY Percussions' discretion by credit to the customer's bank account or by check at the latest within 30 days of payment of the amounts by the customer.
6. DELIVERY
The products purchased on our Internet site are delivered anywhere in metropolitan France (+ Corsica, Monaco and the DOM TOM), in Europe and throughout the world
The products are delivered to the delivery address you indicate upon placing the order.
In the case of an unusual delay, an e-mail or any other means of communication available to us, will be used to inform you thereof as soon as possible. Any return must be postage paid and must be sent in its original packaging.
All returns must be the subject of a formal agreement between the vendor and purchaser.
Any product returned without this agreement shall be kept available for the purchaser and shall not give rise to a credit.
Any anomaly in delivery (damage, missing product in relation to the delivery slip, damaged package, broken products ...) must imperatively be notified on the delivery slip in the form of "handwritten reserves", and include the customer's signature.
In the case of a delivery by the post office, if the package arrives opened or damaged, the customer must have the post office fill in a "rifling of mail statement" (Statement no. 170) to enable the Vendor to initiate an investigation.
In parallel, the customer must also confirm this anomaly by sending the transporter within the two (2) business days following the delivery date a registered letter with acknowledgment of receipt setting out the related claims.
The customer must simultaneously copy this letter (with the original "rifling of mail statement", if applicable) by simple letter to: SARL RESTA - JAY Percussions, 428 route de Verchizeuil 71960 Verzé (FRANCE).
Any claim received after the deadline shall be rejected.
The processing and delivery deadlines are as follows:
- Order processing: 3 business days
- Order delivery: schedule indexed in accordance with the contractual conditions provided by the transporters (La Poste and Chronopost, Geodis Calberson) and dependent on the precise destination (between 1 and 6 days).
The delivery cost provided to the customer upon ordering includes: order processing, packaging of products and transport costs (depending on the service provider selected by the customer).
7. SECURITY
Our site is equipped with a system for secure data transmission.
We have selected an encryption process that provides full confidentiality of your personal payment information.
RESTA - JAY Percussions shall not be held liable for any dysfunction caused by a service issue related to Société Générale.
8. SATISFACTION OR REIMBURSEMENT
Pursuant to the terms of Article L121-16 of the Consumer Code (Code de consommation) and in the context of direct sales, the customer benefits from a refusal period of 7 full days from the date of delivery of the merchandise and the delivered products returned will be reimbursed. The customer must return the merchandise in its state and original packaging. The return of merchandise is at the expense, risk and peril of the customer. Any return must be notified beforehand to SARL RESTA - JAY Percussions' Customer Service Department by e-mail and a file number will be sent to the customer by return mail, without which no return will be accepted.
> Contact us by e-mail
Should the purchaser avail him/herself of the right of refusal, SARL RESTA - JAY Percussions undertakes to reimburse the purchaser within a period lower than or equal to 15 days.
Reimbursement shall be in the form of a bank check in the name of the customer having placed the order and sent to the invoice address.
You must indicate on your claims your contact information (purchaser), invoice number, the product references set out on the invoice and the reasons for your claim. The present right to return will only be accepted for complete products, in their original state (packaging, accessories, instructions), along with a copy of the purchase invoice.
Articles that are returned incomplete, damaged or dirtied by the Customer will not be accepted.
9. CUSTOMER SERVICE
If you are seeking information or have a question, our Customer Service is available to assist you.
> Contact us by e-mail
10. RETENTION OF TITLE CONDITION
SARL RESTA - JAY Percussions reserves ownership of the item delivered until full payment of the total price.
11. DISPUTES AND JURISDICTION
The present general conditions are governed by the laws of France.
Claims and disputes shall always be studied with care, and good faith will be presumed of anyone who makes the effort to explain a situation.
Should the disagreement persist, the resulting dispute will be decided by the competent courts of Mâcon.
12. WARRANTY - EXCLUSION
Defects and deterioration caused by normal use or an outside accident (poor assembly - defective maintenance - abnormal use ...) or by a change to the product not provided or specified by the vendor are not subject to the warranty.
Similarly, the warranty shall not apply to apparent vices, which the purchaser must notify pursuant to the conditions set out in the "Delivery" paragraph.
The warranty is limited to the replacement of defective parts, with the exception of any other redress for damages.
13. PERSONAL INFORMATION
RESTA - JAY Percussions undertakes not to disclose to third parties the information you provide, which remains confidential. It shall only be used by our internal departments to process your order and to improve and customize communication and cultural offers, in particular RESTA - JAY Percussions' newsletters to which you subscribed, as well as in the context of customization of the site to suit your interests.
14. INFORMATION TECHNOLOGY AND FREEDOMS
Pursuant to the French law 78-17 on "Information Technology and Freedoms" of 6 January 1978, you are entitled to access and correct your personal data. You may do so by sending your request by e-mail or postal mail indicating your surname, first name, address and, if possible, your customer reference.
> Contact us by e-mail
Postal address: SARL RESTA - JAY Percussions, 428 route de Verchizeuil 71960 Verzé (FRANCE).
15. CORPORATE BANK INFORMATION
BANK: 10807/COUNTER: 00065/ACCOUNT NO.: 02221672062/KEY: 17
INTERNATIONAL BANK ACCOUNT NUMBER (IBAN): FR76 1080 7000 6502 2216 7206 217
BIC/ SWIFT : CCBPFRPPDJN
16. NULLITY OF A CLAUSE
Should one of the terms and conditions of the present conditions be cancelled, the others shall not be affected and shall continue to fully apply.